Return & Refund Policy

At Auric Suite, we are dedicated to providing high-quality software solutions designed to help jewellery businesses manage their operations more effectively. This Return and Refund Policy outlines the conditions under which refunds and returns may be requested for our software subscriptions and services.

Software Subscription and Services

1. Software Plan

Auric Suite offers various software plans tailored to meet the unique needs of jewelry businesses. Each plan includes a set of features designed to optimize your business's operations, including billing, inventory management, accounting, and more.

2. Trial Period

We offer a 7-day trial period for new users to explore our software. During this period, you can experience all the features of the selected subscription plan and decide if it suits your business needs.

Return and Refund Policy

1. Refund Eligibility

• Software Purchased: If you have purchased an Auric Suite software plan and wish to cancel, you may be eligible for a prorated refund if you cancel within the first 15 days of the plan purchased period. After 30 days, no refunds will be issued.
• Trial Period: During the 7-day trial period, if you are not satisfied with the software, you may request a refund or cancellation, with no charge applied.

2. Requesting a Refund

No charges are made during the trial period. If you choose not to continue with a paid subscription after the trial, you will not be billed.

3. Requesting a Refund

To request a refund, please contact our customer support team at info@auricsuite.com. Include your account details, the reason for the refund request, and any relevant information regarding the cancellation. Our team will review your request and respond within 2-4 business days.

Policy Changes

Auric Suite reserves the right to modify or update this Return and Refund Policy at any time without prior notice. Any changes to this policy will take effect immediately upon posting on our website. It is your responsibility to review this policy periodically for any updates or changes.

Contact Us

If you have any questions or concerns regarding this Return and Refund Policy, please feel free to contact us:

• Email: info@auricsuite.com
• Phone: +91 - 9891828678
• Address: Plot No. 36B, First Floor, Kh No. 4/20, Sewak Park Side, Dwarka Mor, Dwarka, Delhi 110059

Thank you for choosing the Auric Suite. We appreciate your business and strive to provide you with the best possible service.